Fast, discreet UK delivery
Every order from Prime Direct UK is shipped in plain packaging with no product details shown on the outside. We aim to make delivery simple, private and reliable for customers across the United Kingdom.
Simple steps from order to delivery
We keep the process straightforward so you know exactly what to expect from checkout to your doorstep.
You place your order
Choose your products, complete checkout and receive an order confirmation by email.
We prepare your parcel
Your items are packed in plain, unbranded packaging with no medicine names or product details visible on the outside.
We dispatch your order
Orders placed before 1 PM on weekdays are dispatched the same day. You will receive shipping confirmation once your parcel is on its way.
Your order arrives
Most deliveries arrive within 1–5 working days, depending on your location and the shipping option selected.
Your privacy is built into every parcel
We understand that some health and wellness products are personal. That is why discreet packaging is standard on every order.
Plain outer packaging
We use plain envelopes or boxes with no branding, logos or references to the contents.
No product details shown
Medicine names, product titles or descriptions do not appear on the outside of the package.
Delivered to your door
Your order is sent directly to your chosen UK address via standard postal or courier services.
When will my order arrive?
We aim to process and dispatch orders quickly, with clear delivery windows across the UK.
For orders placed before 1 PM on weekdays (Monday to Friday), excluding bank holidays.
Most UK postcodes receive their orders within this window once dispatched.
We deliver across the United Kingdom. Delivery times may vary slightly for remote areas, Highlands and islands.
Stay updated on your order
We provide order confirmation and shipping updates so you can track your parcel from dispatch to delivery.
Order confirmation
After checkout, you will receive an email confirming your order details and billing information.
Shipping update
Once your order is dispatched, you will receive a shipping confirmation with tracking or reference details where available.
Delivery support
If your parcel is delayed, missing or you have any delivery questions, contact our team for help.
Delivery Frequently Asked Questions
Quick answers about shipping times, packaging, tracking and delivery support.
How long does delivery take?
Most orders are delivered within 1–5 working days after dispatch. Orders placed before 1 PM on weekdays are typically dispatched the same day.
Is delivery discreet?
Yes. All orders are sent in plain packaging with no medicine names, product titles or branding shown on the outside of the parcel.
Do you offer tracked delivery?
Tracking or reference details are provided where available via your shipping confirmation email. If you need more specific tracking information, contact our support team with your order number.
What if my order is delayed?
Delivery times can be affected by postal delays, seasonal peaks and courier capacity. If your order is significantly later than expected, contact us and we will investigate with the carrier.
Do you deliver to my area?
We deliver across the United Kingdom. Delivery times may vary for remote areas, Highlands and islands. If you are unsure, contact support before ordering.
Can I change my delivery address?
If you need to update your address, contact us as soon as possible after placing your order. Once an order has been dispatched, we may not be able to change the delivery details.
What if I am not home when my order arrives?
Depending on the carrier, parcels may be left in a safe place, with a neighbour, or at a local collection point. Check your tracking or delivery notification for specific instructions.
Do you deliver outside the UK?
At present, we focus on UK customers only. If you are outside the UK, please check local regulations and consider using a local supplier.
Questions about your order?
Our team can help with delivery enquiries, tracking updates and missing or delayed parcels.